Dealing With Difficult People in the Library

Dealing With Difficult People in the Library

Book - 1999
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Blackwell North Amer
Dealing with Difficult People in the Library offers practical strategies for managing problems posed by patrons and staff. It is the best hands-on guide to solving problems through communication, preventive measures, and clear and concise patron behavior policies.

Publisher: Chicago, Ill : American Library Association, 1999
ISBN: 9780838907603
Branch Call Number: 025.5 WIL
Characteristics: ix, 195 p. ; 23 cm


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